[vc_row][vc_column][vc_column_text]Dear Valued Valley Federal Credit Union Member,
We want to make you aware of a cybersecurity incident involving TruStage, one of Valley Federal Credit Union’s third-party service providers.
TruStage recently announced that it identified a cybersecurity incident within its environment and immediately activated its incident response and recovery protocols. The company has engaged leading cybersecurity experts to assist with containment, remediation, and recovery efforts. Their investigation is ongoing, and they have stated they will continue providing updates as more information becomes available.
At this time, Valley Federal Credit Union has not been notified that any of our systems have been compromised or that member information has been affected as a result of this incident. However, we are closely monitoring the situation, maintaining regular communication with TruStage, and will promptly share any verified information that may impact our members.
The security of our members’ personal and financial information remains one of our highest priorities. While incidents like these can occur anywhere in today’s digital landscape, there are important steps you can take to help protect yourself:
- Never provide personal, financial, or online banking information in response to unsolicited emails, text messages, or phone calls.
- Be cautious of messages that create a sense of urgency or ask you to click unfamiliar links or download attachments.
- Always access your Valley Federal Credit Union accounts by visiting our website directly or using our official mobile app.
- Regularly monitor your account activity and report any suspicious transactions immediately.
- If you receive a communication claiming to be from Valley Federal Credit Union and are unsure of its legitimacy, please contact us directly before responding.
We understand that news of cybersecurity incidents can be concerning. Please know that Valley Federal Credit Union remains committed to protecting our members and maintaining the highest standards of security. We will continue to monitor this situation closely and will keep you informed if any new information becomes available that affects our members.
Thank you for your continued trust and confidence in Valley Federal Credit Union.
Sincerely,
Valley Federal Credit Union[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]
[/vc_column_text][/vc_column][/vc_row]
